In-Store purchases & returns
All purchases & deposits made in-store are Final Sale! No exceptions or exchanges will be allowed.
Online Purchases & Returns:
We know shopping online doesn't always work out, so we have a simple refund & return policy for all purchases made online. If it doesn't arrive on time or as expected, simply email us at info@luxebridalstudio within 3 days of receiving your item or 3 days of the expected arrival date and we will do our best to correct the order with the manufacturer or offer you a partial refund or exchange. Customer must send it back postmarked within 3 days of the ship date or expected date with a return tracking # via USPS, FedEx, UPS, or DHL and we will issue you a partial refund or exchange. Customer is responsible for all return shipping fees. Item must be unworn with the original tags attached.
Note: swimwear/lingerie/veils/headpieces are final sale and cannot be returned or exchanged. No exceptions!
Alterations/Fittings: We do not do alterations at this time. However, we do have a recommended alterations vendor that we can refer you to. Alterations should be expected for a custom fit and could range $50-$300 if needed. It is best to be fitted professionally in store before placing an order online.
Note: Most gowns run about 2 dress sizes larger than a normal dress size (i.e. a normal dress size 6 is a gown size 10). Some body types may fall between dress sizes on the size chart and it is best to order the closest size using the largest measurement to ensure it zips. Dresses can be custom ordered during a fitting based on your measurements. Alterations are to be expected for a perfect fit and we do not offer alterations at this time.
Deposits: When placing a custom order in our showroom, we require a 50% deposit to place the order with the manufacturer. Deposits are non-refundable and non-transferable. Once the item arrives, the remaining 50% balance is due immediately in our showroom within 30 days or else a storage fee of $30 per month will apply. All online orders must be purchased in full before the item is shipped or picked up.
*Consignment Rentals require a security deposit which are refundable upon return of the borrowed consignment item. See Consignment Rental Policy for details below.
*Tuxedo Rental’s must be picked up and returned within 2 business days of the event date to avoid a $50 late fee. For example, if an event is held on Saturday, the customer can pickup the tuxedo by Thursday and must return it by close of business on Monday following the event to avoid a late fee.
Consigners (owners) must sign an agreement before consigning items in our store and agree to make 60% of the sale while we the Consignee (store) will keep 40% of the sale. Payments will be mailed to the Consigner once the item is sold. Items will be kept up to 180 days and if still unsold after 180 days will be returned to its original owner.
Consignment Rentals/Tuxedo Rentals:
Customers must rent or borrow at their own risk. Luxe Bridal Studio and its owner is not to be held liable or responsible for any items damaged, lost, or stolen during consignment rental. Borrowers will be held responsible for any items damaged, lost, or stolen while in their care. Consignment Dresses and Tuxedo rentals must be returned by the borrower to us within 2 business days following the event date in its original condition in order to receive a full refund of the security deposit and avoid the $50 late fee. Security deposits may be required on gowns valued over $300 and will be returned in the form of a check within 21 days of when the dress has been returned. Borrower is responsible and will be held liable if gown is lost,stolen, not in its original condition, or damaged beyond repair. We reserve the right to charge the credit card on file for the full security deposit plus the market value of the dress including a $50 late fee if not returned to us within 7 business days.
No refunds will be allowed on the consignment rental fees once payment is received and dress is issued to borrower. Alterations are allowed on rentals and can be done as needed by any local seamstress since we do not offer alterations at this time.
Luxe Bridal Studio, LLC is a Limited Liability Company. Luxe Bridal Studio, LLC is a retailer and it’s owner is not liable or to be held responsible for any unforeseen manufacturer related errors or any customer incurred issues.
Any unforeseen manufacturer related issues will be addressed with our manufacturer and corrected as soon as the errors arise. We recommend placing orders up to 16 weeks before the event date. we have 5 days to correct any errors from the manufacturer, so it is important to pick up all orders in a timely manner as soon as they arrive.
Customer related issues incurred due to incorrect dress selection, color, size, or event cancellations are non-refundable or transferable for exchange or store credit.