Frequently Asked Questions

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Here are some FAQ's:

 

Do I need an appointment?

Yes! We are by appointment only. We are a small, intimate shop and provide limited and highly customized consultations for the customer who is knowledgeable about our unique collection, price-point, and special order process. Please shop online or book an appointment online to visit  our store.

What kind of dresses do you sell?

We sell mermaid, ball gown, casual, and vintage styled wedding dresses, evening gowns,bridal accessories, and other wedding novelties. Our small, curated collection styles tend to be more romantic, soft, and vintage inspired. Some of our designers will include Davinci, & Omelie Bridal. We plan to add more designers in the future.

What is your price-point?

Our dress prices average between $500 and $2500. 

How does the special order process work?

All of the dresses in our shop that you will be trying on are samples. Once you have selected a dress, we take your measurements and work with you in choosing the best size for you. We then order your specific dress and have it shipped to our shop. Alterations are to be expected. We do not offer alterations, but we will refer you to our favorite local alterations specialists.

What sample sizes do you have in the shop?

We strive to carry sample sizes that will work for most brides, but samples rarely fit perfectly. We have our own arsenal of tricks and tools to help provide an idea of how the dress will look in your size. Most of our samples are between a size 4 and 18. Bridal gowns typically run about 2 sizes bigger than your normal size so our samples will fit most brides between size 2 and 14. We carry a few sample plus sizes to give the customer a feel for how it would fit. Plus size dresses can usually be pre-ordered up to a size 22W in select styles.

How long does it take to get my dress? 

We carry Davinci Bridal which is home of the 1 week Delivery on select styles. Most other designers’ production times take anywhere between 8-12 weeks and in some cases longer depending on the dress manufacturer. We recommend allowing at least 16 weeks (4 months) in advance for alterations. We will help you find the best options for your wedding date, provide you with an estimated ship date, and keep you updated along the way.

Can I bring a big group?

Our little shop is designed to offer an intimate shopping experience, so it’s best to bring a small, supportive party. Because our space is limited, we wouldn’t recommend bringing more than 4-5 people. If you are traveling with a large group or need special assistance, call ahead of time and let us know.

Do you offer refunds/exchanges? We do not offer refunds or exchanges on purchases made in store including the deposit once an item has been placed with the manufacturer. 


However, we do value your business and it is our goal to make you happy. All orders placed online have guaranteed shipping. If your order does not arrive on time or as expected, simply email us in writing at info@luxebridalstudio.com to request a partial refund or exchange within 3 days of when the item is shipped or expected. All returned items must have a return tracking # for proof of shipment and must be unworn and accompanied by the original receipt with tags still attached in order to receive a partial refund or exchange for store credit. Customer is responsible for any return shipping fees in exchange for store credit or refund. All returned items must be returned and postmarked within 3 days from the date of shipment.